Money back within 30 days
Ask within 30 days of your first payment and you get your money back. No questions asked.
Last updated 13 October 2026
How to ask
Write to support@keylark.app from the email address you bought with, or quote the order number on your receipt. You do not need to give a reason.
How long it takes
We reply by email and start the refund once we have read your message. Polar, who took your payment, sends the money back to the card or account you paid with. How long it then takes to show depends on your bank, and it can be several working days.
Renewals
If your plan renews and you did not want it, ask us within 14 days of the renewal and we will refund that payment. This applies to a yearly renewal and to a monthly one.
What happens after a refund
Your key stops working and Keylark goes back to the free version. The songs it learned stay on your computer until you forget them in Your songs. A refund also ends your plan, so you are not charged again.
Cancelling is separate
To stop future payments, cancel in Polar’s customer portal. Cancelling alone does not refund what you have already paid: if you want that back too, ask for a refund as above.
Your legal right to cancel
The law normally lets you cancel an online purchase within 14 days. Keylark works the moment you buy, so when you buy you ask us to start straight away, and agree that you give up that right once the paid part is used. Our 30 days goes further, and applies to your first payment whether or not you have used Keylark. It does not affect your other legal rights. The full wording is in our terms.
Polar is our reseller and merchant of record. It makes the refund, on our say, under its terms for buyers.